LekkaTill — Terms of Service

These terms are the agreement between Hybrid Learning Solutions (Pty) Ltd (company registration number 2014/027468/07), which operates LekkaTill ("we", "us"), and the business that uses LekkaTill for its bar, pub or venue ("you", "the pub").

1. Accepting these terms

You accept these terms when you sign up for LekkaTill, start a trial, or use the service. The person who accepts them confirms they are authorised to do so for the pub. These terms apply together with our Privacy Policy & Data-Processing Agreement and our Refund & Cancellation Policy.

2. The service

• LekkaTill is a hosted point-of-sale service for bars and pubs: an Android app your staff use to ring up sales, the owner website (portal) where you manage stock, staff, shifts and reports, and a kitchen screen that runs in a web browser.
• The app is a free download from Google Play. LekkaTill runs on your own phones, tablets and computers, and needs an internet connection. We do not supply hardware.
• Card payments are taken on your own card machine, and SnapScan payments go to your own SnapScan account. LekkaTill records how each sale was paid; it does not hold or move your customers' money.
• We keep improving LekkaTill, so features may be added, changed or removed. We won't remove a core feature (selling, tabs, shifts, stock or reports) without telling you first.

3. Free trial

A new pub gets a free 30-day trial with every feature and no card needed. To carry on after the trial, pay the first month's subscription. One trial per pub.

4. Fees and payment

• The subscription is R349.00 per pub per month, excluding VAT (R401.35 including VAT at 15%). It includes unlimited staff and phones and 50 delivery-note scans a month. When a month's scans are used up, deliveries can still be typed in.
• The Stall plan, for markets and small stalls, is R149.00 per month, excluding VAT (R171.35 including VAT at 15%). It allows up to 2 phones signed in at the same time, has no kitchen screen, and includes 10 delivery-note scans a month. You can move between plans by asking us; the new price applies from the next month.
• The subscription is paid monthly in advance, by EFT using your pub's payment reference (shown on the Billing tab of the owner website), or by card or Instant EFT through PayFast when that is offered. You may pay several months in advance.
• We issue South African tax invoices from Hybrid Learning Solutions (Pty) Ltd. Keep the billing contact on the Billing tab up to date: your business's legal name, invoice email and VAT number.
• We may change the price with at least 30 days' notice by email or on the owner website. A change applies from your next payment period after the notice ends, and you may cancel before then.

5. If a payment is late

We would rather sort it out with you than switch anything off, so we will remind you first. If a payment stays unpaid we may limit the service in these steps, counted from the day after your paid period ends:

• Days 1 to 7: reminders only. Everything keeps working.
• Days 8 to 21: the owner website becomes read-only (you can still view everything, pay, and download your data). The bar keeps trading normally.
• From day 22: no new staff sign-ins or new shifts. A shift that is already running is never stopped: it can keep selling for up to 18 hours, and tabs can always be settled and the shift cashed up.

Everything is restored as soon as the payment reaches us. You can download all of your data at every stage.

6. Cancelling

• You may cancel at any time by emailing support@hybride.co.za from your billing email address, or by asking from your owner login. The service keeps running until the end of the period you have paid for. We do not refund part months, except as set out in our Refund & Cancellation Policy.
• We may cancel a pub's subscription if it has been unpaid for more than 90 days after the paid period ended, or if these terms are seriously breached and not put right within 14 days of us telling you. We may suspend an account straight away to stop fraud or abuse, or to protect the service and other pubs.
• After cancellation you can still sign in to the owner website for 90 days to download your data. After that, your pub's data is permanently deleted, as described in our Privacy Policy.

7. Your responsibilities

• Give each staff member their own login, keep passwords private, and disable the login of anyone who leaves. You are responsible for what is done under your pub's logins.
• You are responsible for your prices, stock figures, cash-ups and the records you keep. LekkaTill helps you run the bar, but it is not an accounting system or a tax-registered fiscal device. Your bookkeeping, tax returns and VAT, and your liquor licence obligations remain yours.
• Keep the personal information you record (staff names, patron tab names) to what you need, in line with POPIA. Our Data-Processing Agreement explains our part.

8. Acceptable use

Do not use LekkaTill for anything unlawful; try to reach another pub's data or our systems beyond your own account; overload, probe or attack the service; or copy, resell or reverse-engineer it.

9. Your data

The data you put into LekkaTill belongs to you. We process it only to provide the service to you, as set out in our Privacy Policy & Data-Processing Agreement. You can download all of it at any time from the Billing tab of the owner website.

10. Availability and support

• We work hard to keep LekkaTill running around the clock and back up your data regularly, but we cannot promise it will never be interrupted. We try to do planned maintenance at quiet times.
• LekkaTill needs the internet. We are not responsible for problems caused by your internet connection, devices, power, or third-party services such as Google Play, your bank, PayFast or SnapScan.
• Support is by email at support@hybride.co.za or phone on 083 680 8636.

11. Liability

• LekkaTill is provided as it is and as available. To the extent the law allows, we are not liable for indirect or consequential loss, such as lost profit, lost sales or lost stock, however it arises.
• To the extent the law allows, our total liability to you for any claim is limited to the subscription fees you paid us in the three months before the claim arose.
• Nothing in these terms limits any right you have that cannot lawfully be limited, including under the Consumer Protection Act where it applies to your business, and nothing excludes liability for our gross negligence or wilful misconduct.

12. Intellectual property

LekkaTill, its software, name and logo belong to Hybrid Learning Solutions (Pty) Ltd. Your subscription gives you the right to use the service for your pub while it is active, not ownership of it.

13. Changes to these terms

We may update these terms. We will give at least 30 days' notice of a change that affects you materially, by email or on the owner website, and post the new version here with a new date. If you don't agree with a change, you may cancel before it takes effect.

14. Law and disputes

These terms are governed by the laws of the Republic of South Africa. If something goes wrong, please email us first, and we will try to resolve it with you in good faith. Otherwise, the South African courts have jurisdiction.

15. Who we are