This policy covers the LekkaTill subscription, sold by Hybrid Learning Solutions (Pty) Ltd (registration number 2014/027468/07). It forms part of our Terms of Service.
Every new pub starts with a free 30-day trial, with no card needed. Nothing is charged during the trial, so there is nothing to cancel or refund. If you don't pay after the trial, the account simply stops renewing.
The subscription is paid monthly in advance. We don't refund part of a month that has started, or unused time after you cancel. We do refund in full:
If LekkaTill was unavailable to your pub for an extended time because of a fault on our side, contact us and we will look at a credit fairly.
Refunds go back to the original payment method (card refunds through PayFast, EFT refunds to the account the payment came from) within 10 business days of approval. Your bank may take a few more days to show it.
After your subscription ends you can still sign in to the owner website for 90 days to download all of your data (Billing tab, "Download my data"). After 90 days your pub's data is permanently deleted, as described in our Privacy Policy.
Changed your mind? If it's within those 90 days, pay the next month and everything is just as you left it.
Email support@hybride.co.za or phone 083 680 8636 with your pub code and, for a payment query, the payment reference or date.